Communication is one primary key to resolve a high no show rate at a dental office. Start by talking with patients while they’re at your practice to help educate them on the importance of getting their care.
The next step is to send confirmations and follow-ups to remind the patient. Many patients that no-show or last-minute cancel a dentist appointment do so because they forget. The patient is very busy with their everyday life and may miss the appointment completely, or not remember until right before when they’ve already booked other things over the appointment time. Send a confirmation the same day and then reach out via text, email, or phone to remind patients three weeks, three days, and one day before the appointment.
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, you can prevent patients from falling through the cracks with automated follow-ups for:
- all broken appointments
- appointments confirmations
- unscheduled treatment and more