Whether it’s from a patient who was unhappy with their experience in your dental office, or a competitor trying to sabotage your business, negative reviews are inevitable. No matter how great your dental services and dental office are, you’re bound to get at least a couple of negative reviews.
Responding to negative dental reviews is vital for online reputation management and patient relationships. However, the wrong response can do more harm than good. Keep reading for helpful tips for responding to a bad dental practice review.